Microsoft has a number of resources to assist in Windows troubleshooting.

Resource Kits

• Technical manuals plus searchable CD-ROM electronic version
• Searchable database of technical information
• Over 100 specialized utilities for troubleshooting and optimization

Service Packs

• SP3 does not require first installing SP1 or SP2 as was the case for NT
• Visit http://support.microsoft.com

Hotfixes

• Patches to fix specific problems
• Test before widespread installation

• Visit http://www.microsoft.com/technet
• Annual subscription for monthly CD or DVD delivery service
• Technical information on all Microsoft products
• All service packs
• Includes Knowledge Base and electronic version of the Resource Kits
• TechNet Plus includes Beta software

Knowledge Base

• Visit http://support.microsoft.com
• Focused technical articles are often solutions to specific problems

Newsgroups

• Visit http://support.microsoft.com/newsgroups

Keyboard Exercise

Use the Windows Update icon from the start menu to apply updates to your computer. You will see a windows like the one that follows. Alternatively, visit www.microsoft.com. Also investigate Microsoft newsgroups.